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CIO 100 Award for
Ministry of Community Development, Youth and Sports
(MCYS)
“Organisations
and leaders that are bold are playing to win, not
just survive rewards.”
 The
Integrated Case Management System (ICMS), a fully
computerised social service system built by Nova for
the Ministry of Community Development, Youth and Sports
(MCYS), Singapore was awarded the “CIO 100 Award” on
23rd August 2005. In brief, ICMS is a single integrated
case management system for child and family protection
and the management of juvenile delinquency replacing
10 disparate older systems.
The CIO 100 Award is an annual event
held in the United States to honour 100 organisations
for their distinguished achievement and excellence
for a chosen theme. A new theme is chosen every year
believed to be current and of value to CIO readers.
This year's theme, the 18th annual CIO 100 Award recognises
organisations for boldness, willingness to assume
big risks in the pursuit of significant rewards.
A CIO 100 Award is an acknowledged mark
of enterprise excellence. According to a survey by
PR Week magazine, CEOs named the CIO 100 amongst the
top 10 most influential corporate scorecards anywhere,
compiled by any publication or organisation.
More than 300 applicants and nominees
were received from the various industries in different
parts of the world. Ministry of Community Development,
Youth and Sports (MCYS) was the only government organisation
in South-east Asia to have won this award, along side
with other big names like General Motors, Hilton Hotels
Corp. UPS, United States Air Force and the United
States Department of the Army Staff. A full list of
this year 100 winners can be viewed in: http://www2.cio.com/archive/081505/cio100.cfm.
About the Integrated Case Management
System (ICMS):
 ICMS
was first mooted for the Rehabilitation and Protection
Division (RPD) of the MCYS, which provides services
in the areas of probation, institutional rehabilitation,
and family and child protection.
With ICMS, Case Officers can access
complete case-related information, for example client
profile, referral reports and case histories, as well
as share case information and documents across the
5 branches within RPD, thus allowing officers to have
a holistic view of their clients.
Gone were the days when an officer who
needs to view information related to his client who
has a history in another system would have to access
the other systems for the information through another
officer.
A workflow-engine automates the
management of cases starting from registration,
scheduling of interviews, and report submission
right up to case closure. With every step in the
process captured in ICMS, tracking the progress
of cases is a breeze.
Business Intelligence capabilities allow
Management to assess the effectiveness of their programs,
and tailor new programs and policies for the future.
Due to the confidentiality of client
data, ICMS was implemented with stringent security
controls to prevent access by unauthorised users.
Today, ICMS serves over 350 users and
provides web-access to external users such as the
police force and hospitals via a secure government
network infrastructure.
About PAVO™
The
implementation of ICMS was based on PAVO™ Collaborative
Framework, Nova’s flagship product. PAVO™ is
a platform product scalable to meet different types of collaborative
transactions over the Internet seamlessly between organisations,
be it government or private sector. As such, PAVO™ is
packaged with the necessary management, process intelligence
and secured transmission features. With 1,000+ users worldwide,
it is also the platform integrating our other products – OCTANS™ & FORNAX™.
PAVO™ was built entirely on J2EE
platform, adhering to open systems standards to ensure
that applications-specific modules can be easily plugged-in.
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